Privacy Policy

1. About HARI OM TRADING CO.

Business Name: HARI OM TRADING CO.

Location: Tahliwal, District Una, Himachal Pradesh, India

Business Type: Trading and industrial products supplier

Our business may offer or deal in products including industrial electrical products, pneumatic products, temperature controllers, SMPS, timers, protection relays, switches, switchgear, lighting products, and other related products and equipment.

2. Information We May Collect

Depending on how you use our Website, we may collect the following categories of information.

2.1 Personal Information — You may voluntarily provide information when you contact us, request a quotation, submit an inquiry, request product information, or communicate with us.

• Full name
• Company or business name
• Mobile or telephone number
• Email address
• Billing or shipping address
• Delivery address
• GST or business information where required for a transaction
• Product requirements
• Enquiry details
• Information included in your message or communication
• Any other information you voluntarily provide

You should avoid submitting unnecessary sensitive personal information through website forms.

2.2 Automatically Collected Information — When you visit our Website, certain technical information may be collected automatically, depending on the website hosting provider, analytics services, cookies, and other technologies we use.

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographical location
• Pages visited
• Time and date of visits
• Referring website or source
• Website interaction information
• Device and network information

This information is generally used for website operation, security, analytics, troubleshooting, and improvement.

3. How We Collect Information

We may collect information when you:

• Visit our Website
• Submit a contact or inquiry form
• Request a product quotation
• Contact us by telephone
• Contact us through WhatsApp or another communication platform
• Send us an email
• Request product specifications or pricing
• Place an order or request delivery
• Communicate with our staff
• Subscribe to any communication or update service we may provide
• Interact with our Website or its features

4. How We Use Your Information

We may use information collected from you for legitimate business purposes, including:

• Responding to inquiries
• Providing quotations
• Processing orders
• Providing product information
• Communicating regarding products and services
• Arranging delivery or fulfillment
• Providing customer support
• Maintaining business records
• Improving our Website and services
• Understanding customer requirements
• Preventing fraud, misuse, or unauthorized activity
• Maintaining website security
• Troubleshooting technical problems
• Complying with applicable legal and regulatory requirements
• Sending business-related communications where permitted by law

We will not use your personal information for purposes materially different from those described in this Privacy Policy without appropriate notice or consent where required by applicable law.

5. Product Inquiries and Quotations

If you request information or a quotation for a product, we may use the information you provide to:

• Identify the products you require
• Contact you regarding availability
• Provide pricing or quotations
• Confirm specifications
• Discuss quantities and delivery requirements
• Arrange order processing
• Provide after-sales assistance

Providing certain information may be necessary for us to respond to your inquiry or complete a transaction.

6. Telephone, WhatsApp and Email Communications

If you contact HARI OM TRADING CO. by telephone, WhatsApp, email, or another communication service, we may retain relevant communication details for customer service, quotation, order processing, record keeping, and business purposes.

Third-party communication platforms such as WhatsApp, email providers, mobile networks, and telecommunications services have their own privacy policies and terms. HARI OM TRADING CO. does not control the privacy practices of those third-party platforms.

7. Cookies and Similar Technologies

Our Website may use cookies or similar technologies. Cookies are small files that may be stored on your device when you visit a website. They may help the Website:

• Remember your preferences
• Improve website functionality
• Understand website traffic
• Improve user experience
• Maintain security
• Measure advertising or marketing performance, where applicable

We may use essential cookies and, where applicable, analytics or other optional cookies.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Analytics and Website Performance

We may use website analytics or similar technologies to understand how visitors use our Website. Analytics information may help us understand:

• Which pages receive visits
• How visitors navigate the website
• General traffic patterns
• Website performance
• Technical problems
• Areas where the Website can be improved

Where third-party analytics services are used, those providers may process information according to their own privacy policies and terms.

9. Sharing of Personal Information

We do not sell or rent your personal information as a general business practice.

We may share information when reasonably necessary for legitimate business, operational, or legal purposes, including:

• Employees or authorized representatives
• Suppliers or manufacturers when necessary to process an inquiry or order
• Logistics and delivery providers
• Website hosting and technical service providers
• Payment or financial service providers, where applicable
• Professional advisors
• IT, security, analytics, or website service providers
• Government authorities or regulators when legally required
• Law enforcement authorities where required or permitted by law

Third parties receiving information from us may be permitted to use it only for appropriate purposes connected with the service or transaction, subject to applicable legal requirements.

10. Third-Party Websites and Services

Our Website may contain links to third-party websites, product manufacturers, suppliers, social media platforms, maps, payment services, or other external services. Examples may include manufacturer websites and services associated with brands or products displayed on our Website.

When you leave our Website and visit a third-party website, that third party's privacy policy and terms apply. We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before submitting personal information.

11. Payment Information

If online payments are offered through our Website in the future, payment information may be processed by a third-party payment provider.

Where applicable, payment card information, banking credentials, or other payment information may be collected and processed directly by the relevant payment service provider.

HARI OM TRADING CO. does not intend to store complete payment-card information on its own systems unless legally and technically appropriate safeguards are in place.

12. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our Website.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to inquiries
• Completing transactions
• Maintaining customer and business records
• Providing customer support
• Resolving disputes
• Meeting accounting, tax, legal, and regulatory obligations
• Protecting our legal rights
• Preventing fraud or misuse

The specific retention period may depend on the type of information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

14. Your Privacy Rights

Subject to applicable Indian law and other applicable laws, you may have rights regarding your personal information, including the right to:

• Request information about personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Request information about how your personal information is used
• Raise a privacy-related concern or complaint

Certain requests may be subject to legal, contractual, or other limitations.

To exercise a privacy-related right, please contact us using the details provided in the Contact Us section.

15. Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not necessarily affect processing that: occurred before consent was withdrawn; is necessary to perform a contract or transaction; is required by law; or is otherwise permitted under applicable law.

If you withdraw consent, some services or communications may no longer be available.

16. Marketing Communications

If we send promotional or marketing communications, we will do so in accordance with applicable law.

You may request that we stop sending non-essential promotional communications by contacting us or using an available unsubscribe mechanism.

We may continue to send essential communications relating to enquiries, quotations, orders, payments, deliveries, customer service, security, or other necessary business matters.

17. Children's Privacy

Our Website is intended primarily for businesses, customers, professionals, and general users.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

18. Business Transactions

If HARI OM TRADING CO.'s business, assets, website, or operations are reorganized, transferred, merged, sold, or otherwise changed, personal information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.

19. Legal and Regulatory Compliance

We may collect, use, retain, or disclose information when necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Protect our rights or property
• Investigate suspected fraud or misuse
• Enforce our terms and policies
• Protect the safety and security of our Website, business, customers, and users

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in: our business operations, website functionality, technology, legal or regulatory requirements, privacy practices, or products and services.

When we make changes, we may update the "Last Updated" date at the top of this page. We encourage visitors to review this Privacy Policy periodically.

21. Accuracy of Information

You are responsible for ensuring that information you provide to HARI OM TRADING CO. is accurate and up to date.

If you discover that information provided to us is incorrect, please contact us and request an appropriate correction.

22. International Data Transfers

Our Website or third-party service providers may use servers or infrastructure located outside your state or country.

Where personal information is transferred across borders, we will take reasonable steps to handle such information in accordance with applicable privacy and data-protection requirements.

23. No Guarantee of Third-Party Security

Although we take reasonable measures to protect information, we cannot guarantee the security of information processed by independent third parties, including: hosting providers, communication platforms, payment processors, analytics providers, social media platforms, delivery providers, and external websites.

You should review the privacy and security policies of those providers before using their services.

24. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

HARI OM TRADING CO., Tahliwal, District Una, Himachal Pradesh, India

Phone: +91 82792 21172 / +91 97823 92144

Email: hariom.trading2018@gmail.com

When contacting us about a privacy request, please provide sufficient information for us to understand and verify your request. We may need to verify your identity before responding to certain requests.

25. Grievance and Privacy Complaints

If you have a concern regarding the collection or use of your personal information, you are encouraged to contact HARI OM TRADING CO. first so that we can investigate and attempt to resolve the issue.

Where applicable, you may also have the right to approach a relevant regulatory or legal authority under the laws applicable to you.

26. Acceptance of This Privacy Policy

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Website or submit personal information through it.